Computer Service Questions and Answers

To schedule an appointment for in-home or drop off computer service, please call Perry at (443) 783-2269.

For remote computer services (online repairs), please see the full details here.

In most cases we can repair it on the day we are called. Exceptions may apply to heavily infected computers.

No show policy

When you make an appointment, I reserve a significant amount of time to repair your computer.  When you do not show, I lose that time plus the gas spent traveling to your home.

For scheduled appointments, I require 24 hours notice of cancellation. For appointments made the same day, I require 2 hours notice of cancellation. If you do not cancel within these time-frames, including remote sessions, you will be assessed a $60.00 non cancellation fee. By scheduling an appointment you agree to these terms.

We don’t charge for an estimate. There is no charge for a diagnosis unless it is part of the repair.

Perry’s computer repair has the most affordable rates in the area. We give discounts to retired persons, return customers and business clients. See our rates page.

If we can’t fix it, we don’t charge.

We can survey your needs and determine the perfect computer for you to buy.

Perry Mitchell, of Perry’s Computer repair, is a Microsoft Certified Professional

We specialize in virus removal which is 80 percent of our business. Hopefully you have backup your files in case the virus has taken over your computer.

Don’t pay the ransom. Don’t pay the ransom. We will remove it and get your files back without any ransom.

Yes we specialize in setting up computers and transferring data to your new computer.

We are experts in replacing hard drives in desktops and laptops. Files can sometimes be retrieved, but not always, and transferred to your new hard drive.

We can hook it up and install it for you quickly.

Yes, we can install it providing you have a wireless adapter on your computer. If not we can install one.

We will check it to determine the connection problem. Be sure to have the network password.

In most cases we can retrieve your data.

If you own the computer, we can retrieve your administrative password. If that is not an option, we can offer a reinstallation of windows operating system.

We can do that for you too.

We are experts in tutoring in Windows 8.1 and other software.

We will have you up and running in no time.

Yes we are experts in tuning computers. There are many causes of a slow computer from the presences of malware to errors on the hard drive. We will find the cause and fix it.